GoToAssist

The GoToAssist Customer desktop application is downloaded onto customers' computers to enable technicians to connect to them via attended or unattended support sessions.

Start an attended support session from the app

1. Tap the Tap to start a support session button.

2. A new support key appears on the Invite Customer screen. Send it to the customer by tapping Email Support Info.

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Note: You must have the Mail app set up to automatically create an email.

3. Invite your customer to join the support session as follows:

- Direct Windows, Mac or iOS customers to tap the support URL in the Invitation email to be directly launched into session, or go to www.fastsupport.com and enter the support key.

- Direct Android customers to download the GoToAssist (Customer) app and enter the support key.

4. Once the customer joins the support session, you will immediately see their screen.