LogMeIn

LogMeIn is a tool that technicians use to access remote computers and mobile devices.

LogMeIn Rescue is safe and secure. All communication between the customer and the technician is SSL-encrypted.

LogMeIn Client Side Installation

1-client (Target) need to access http://www.logmein.com

2-Click on “Download LogMeIn for free” (For 1st time user only)

3- Client require to register for LogMeIn website, the email & password must be know by server later, so that server side able to log in the destination computer with this email as login ID.

4-After sign up LogMeIn, it will prompt out the download page.

5-You require to download the file, click “Download Now”.

6-You may choose to download the software and run it later, or can choose “open” and “run” now.

7-The process of the installation on this software started.

8-Put in the description, this description represent the target workstation/destination workstation. You may install this software at different computer, and set different name in your account.

9-My client require to put in this access code, while I log in at my computer later, I will require this put access code.

10-One the installation done, you login back to the LogMeIn website, you will see your computer with the description (Step 8) you key in just now appear there.

LogMeIn Remote side (Support Side)

1-Server will login into LogMeIn.com  with the detail provide by my client ( email and password key in while register at LogmeIn client side installation.

2-After login, server will see as what your client can see.

3-Click on the description (computer name set by your client at LogMeIn client side installation). Connecting will start…

4-It will require server to put in the access code (obtain from client), as per LogMeIn client side installation.

5-Click on the remote control link.

6-Server is now success login into my client PC